App Support
Help with mOmentiOn for Android and iOS: camera connections, recording, ride files, and Pro purchases.
Contact Support
mOmentiOn · vfx@kakao.com
Email us in Korean or English. No website login is required. You may send a message using your preferred email service.
Report a Problem
Include your phone model, OS version, app version/build, camera model/firmware, the time the issue occurred, steps to reproduce it, and what you expected to happen. A relevant screenshot or short log excerpt can help.
Logs and ride files may reveal location, SSID, or device information. Review and redact unnecessary personal details before sending. Never include passwords, review access codes, or payment card details.
Camera Connection
While stationary, check the selected brand, saved connection details, Bluetooth/Wi-Fi, and app permissions. Make sure the camera is on and available for connection. Retry using the connection/restart control. If it still fails, send the camera model and the relevant log.
Recording and Permissions
Check GPS reception, the camera indicator, start/stop speed thresholds, and delays. Confirm permission settings and any recording allowance shown in the app. Test manual recording while stationary. Do not operate the phone while riding.
Restore Pro Purchases
Use the same store account used for purchase. Open the app's Pro purchase screen and use Restore Purchases where available. Check your network connection and store purchase history if the entitlement is missing. If unresolved, email the app version and purchase date; never send card details. Purchases from different stores are not assumed to transfer between platforms.
Ride Files and Privacy
Check the configured storage location when looking for a saved ride. Exported files and backups may remain after uninstalling. To request deletion of information sent to support, email us. For local files, use the app or file manager.